Refund & Cancellation Policy

New businesses may receive a limited trial as shown in the product (for example 14 days). Trial access does not require a paid upgrade unless you choose one.

Unused trial time is not converted to cash refunds.

Starter, Growth, and Scale can be billed monthly or yearly. Yearly is priced at 12 × monthly with a discount set by StoreMitr (default 25% off). Successful checkout unlocks the plan caps (Stores, WhatsApp volume, seats) for the active billing period. New businesses get a free trial; after the trial ends you continue on Starter by subscribing (or upgrade).

Subscription fees are generally non-refundable for the current period once charged, except where required by law or where we determine a duplicate/erroneous charge occurred.

You may cancel at period end from the Plan page; you keep benefits until the current cycle ends, then the account returns to Starter caps.

If you were charged twice for the same cycle, or charged when the subscription did not activate, contact us promptly with the Razorpay payment or subscription id. We will investigate and refund eligible erroneous charges.

Cancel from More → Plan (“Cancel at period end”). After the period ends, paid caps revert to Starter unless you subscribe again.

Failed renewals may put billing in past-due and temporarily block adding Stores or WhatsApp sends until payment succeeds.

Email support@storemitr.com from your Owner email with: business name, payment id, approximate date, and reason.

We aim to respond within 7 business days. Approved refunds are issued to the original payment method via Razorpay and may take additional bank/UPI processing time.

Printers ordered on storemitr.com include free shipping across India in the listed unit price. We typically dispatch from Jamshedpur after payment clears.

If a paid order is not dispatched, contact us for a refund or replacement. Dead-on-arrival (DOA) units reported within 7 days of delivery may be replaced or refunded after we confirm the fault; please keep packaging and the original order email.

Opened or used printers that work as described are not returnable for change-of-mind. Subscription plan refunds (sections above) do not apply to hardware purchases.

We may update this Policy; the effective date on this page will change when we do.